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Magicycle Return Policy

Like it and keep it or return it within 15 days!

We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as-new condition). We suggest that you keep the box intact for a smooth return process.

Simply contact info@ridercycles.com, and have your proof of your purchase, and the same card that you used when you originally purchased the e-bike one of our friendly colleagues will then be happy to process the refund for you. Terms & conditions apply.

1. CANCELLATION OF ORDERS

You may cancel an order by contacting us via email or telephone, per the “Contact Us” section below. Cancellation is not confirmed until you receive a response from our customer support team.

Due to the speed at which we process orders (as quickly as possible) we will attempt but cannot guarantee that we will be able to cancel an order you placed on the Sites. After you have placed an order, we cannot change it, including for size or color reasons. Please make your selections carefully and reach out to our team for guidance to ensure you are choosing the right item.

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT

If you cancel the order that was placed in 12 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.

If you cancel orders that haven't entered the shipping process yet, 5% of the ebike cost will be charged as a processing fee.

If you accidentally place a duplicate order, you will not be charged a processing fee, but you need to inform us before the order goes into the shipping system. Otherwise, 5% of the ebike cost will be charged as a processing fee.

AFTER SHIPMENT

To request an order cancellation after it has been shipped, the customer needs to pay a 10% restocking Fee. The customer is also responsible for the return shipping cost of $200(Canada:$499). Rider Cycles will provide a return shipping label, and the designated transport company will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself.

Notice(If you arrange your own return)

If a customer decided to arrange the return shipment by himself and the request has been confirmed by the Rider Cycles customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Rider Cycles will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email Rider Cycle's customer service team regarding any order cancellation. Once an order cancellation request has been approved, Rider Cycles will email the customer a cancellation notification email. The customer shall not send a return package to Rider Cycles without receiving a notification. Magicycle will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.

2. ORDER MODIFICATION

Please refer to our shipping policy to modify an order before the customer has received it.

We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email. The processing fee can be prevented if the product return is due to an order modification, which means the customer has placed a new order with a higher or similar dollar amount to the returned product(s). If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% restocking Fee of the original order will be deducted from the total refund amount.

3. MODEL REPLACEMENT & RETURN

If you want to change to another model after you received your order, you will be required to pay for the round trip costs of $400.Magicycle will provide a return shipping label, and the designated transport company will collect the return package. The replacement bike will be shipped after the returned bike arrives in the Magicycle warehouse.

For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. 

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

● 1) Minor damage to the outer packaging.

● 2) Minor scratches or paint loss on the product.

● 3) Damage to parts or wearing parts after excessive use.

● 4) Damage to parts or wearing parts after using for a certain while or a certain number of times.

For an issue that can be solved with replacement parts or simple adjustments, we don't offer a free exchange service and free shipping label.

For non-quality issues, customers may ask for product replacement or return within 15 days of receiving it. A 10% processing fee will be applied but we can prevent it for the customer if a replacement order is received. The customer is also responsible for the return shipping cost of $200. Rider Cycles will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself.

To be eligible for a replacement or return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

Notice(If you arrange your own return)

If a customer decided to arrange the return shipment by himself and the request has been confirmed by the Rider Cycles customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Rider Cycles will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

ACCESSORIES RETURN TERMS

The following items cannot be returned or exchanged except for quality issues:

1. Free Accessories

2. Batteries(Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers' ability to return batteries via shipping carriers.)

3. Discounted items

4. Refund

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after the 5 days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at info@ridercycles.com if the customer has not received the refund after ten business days.